Return & Refund Policy

To be eligible for a return, your item must be in the same condition that you received it and,

• You received the wrong item
• Your item arrived damaged or defective

You’ll also need to email the receipt or proof of purchase.

To start a return, you can contact us at NMStoneArt@gmail.com

Please note that returns will need to be sent to the following address: 2 Marietta Ct. Edgewood, NM 87015

Return Shipping

Return shipping is provided free of charge only in the following cases:

• You received the wrong item
• Your item arrived damaged or defective

Damages

While we strive to pack your item as safely as possible, carriers may not always treat it right. Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item so we can resolve the issue promptly.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

Damaged Item(s)
Once we receive and inspect your return, we'll notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card company may require additional processing time.

Wrong Item(s)
If you received the wrong item, upon approval we will ship the correct one if available.

If more than 15 business days have passed since your return was approved, please contact us at NMStoneArt@gmail.com